Terms & conditions

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1. General provisions

Terms & conditions of  MenGear.eu  are valid for the purchase in the e-shop: MenGear.eu and its subpages. The intention of these business conditions is to define and particularize the rights and duties of the seller (supplier) on one hand and the buyer (customer, consumer) on the other hand.

The seller and provider of the internet shop MenGear.eu is OrganicMania s.r.o, (Ltd.) Karpatské námestie 10, 831 06 Bratislava written in Company register of the regional court Bratislava I, Section: Sro,  94311/B, IČO: 47514001, DIČ: 2023928775.


All contractual relations between seller and buyer are created in accordance with law order of Slovak republic. In the case, the consumer is the contracting party, the legal relationships are directed unchanged by business conditions MenGear.eu by the law no. 40/1964 of the  Civil Code, in valid form, by the law 250/2007 , Collection of the Law,  Law of the consumer protection in the valid form as amended  by the law no. 250/2007 Collection of the Law, The Law of the consumer protection, in valid form and the Law no.102/2014 Collection of the Law of the consumer protection at home sale and mail order sale in valid form. In the case, the entrepreneur is the contractual party, the law relations follow unchanged business conditions by law MenGear.eu by the law 513/1991 Collection of the Laws, Business Law in valid form.


Contractual relations between the seller and consumer expressly unadjusted by these conditions follow the applicable clause of the law 40/1964 , Civil Code, law č.634/1992 , Collection of the consumer protection, č. 102/2014  Collection of the Law of the consumer protection by the goods sale or providing the services on the basis of the  contract closed remote or contract closed outside the operating premises of the seller, as well as related provisions, everything as amended.


Supervisory office:

Slovak commercial inspection (SOI)

Inspectorate SOI for Bratislava region

Prievozská 32, P.O. Box 5, 820 07 Bratislava 27, Slovenská republika

Department of technical control of products and protection of the consumer

Telephone: 02/ 58272 172-3; 02/ 58272 104

Fax: 02/ 58272 170

Email: ba@soi.sk

2. Definition of expressions

Consumer contract - it is a buying contract, if the contracting parties are supplier on one hand and consumer on the other hand who could not influence individually the content of contract closing by supplier prepared suggestion in advance.


Seller (supplier) - person who acts within the content of his business or other entrepreneur activity by closing and fulfilling of consumer contract. It is an entrepreneur who offers or sells the products or offers the services and also an entrepreneur who directly via other entrepreneurs supplies the buyer with the goods


Consumer (buyer) –physical entity or body corporate who buys the products or uses the services for personal need or the citizens of his household and who do not act within the content of his business or other entreprenural activity.

Buyer, who is not a consumer-, is a person who acts within the content of his business or other entrepreneurial activity at closing and consumer contract.


Terms & conditions - contracting clauses agreed between seller and buyer in this document. The purchaser at the moment of sending his order confirms that he agrees with these business conditions valid at the time of sending their order and he is bound with them from the time of closing the contract of purchase. The buyer confirms with sending his order that before completion of his order he read the business conditions and agrees with them without reservations.

3. The method of closing the agreement of purchase

The agreement of purchase is closed by binding acceptation of the suggestion for closing the agreement of purchase in the form of e-mail message of the buyer sent to seller and - or in the form of filled and sent document by the buyer on the internet page of the seller and-or in the form of telephone order of the buyer of seller (hereinafter referred to as „order“).

By binding accepting of the suggestion for closing  the sales contract of seller is telephone number or e-mail confirmation of the seller to the buyer about accepting the order after preceding acceptance of order by the buyer after verifying of availability and the date of delivery of the goods required by the buyer denoted  as „confirmation of the order“. Automatically, the announcement about the acceptance of the order into electronic system of the seller is not considered as the binding acceptance of the order.

Binding acceptance of the order contains the info about the name and specification of the goods whose sale is a subject of purchase contract, then data about the price of the goods and- or other services, name of data about the purchaser, respectively the address where the goods should be shipped and the data about the price, method and shipment of the goods to agreed places of delivery of the goods for the buyer, eventually other data.

4. Duties of the seller

The seller obliges to deliver:

1. Type and number of goods in a purchase price and for payment conditions which are valid on the day of sending the order, except for obvious mistakes and in the case of heavy change of the goods price.

2. Goods which will be suitably wrapped so that the damage does not happen during the transport.

We are not responsible for:

1. Late delivery of the goods caused by the post service.

2. Late delivery of the goods caused by the wrongly stated address of the recipient.

3. Late delivery, or not delivery which was caused by the supplier as the result of any restriction, or canceling the distribution laws or other unfoseen restrictions.

4. The selection of the goods by the buyer. If the buyer finds out after the delivery that the goods is not according to his taste. We cannot consider such goods as a beneficiary claim.

5. The duties of the buyer


The buyer obliges to:

1. Accept ordered goods, check the cover condition and announce us any faults of the ordered good.

2. Pay for goods the cost of acquisition in the amount and in the sense of payment conditions valid on the day of sending the order.

6. Retraction from the agreement

The consumer is authorized to retract from the contract without stating the reason in accordance with § 7 law č. 102/2014 Collection of Laws about the consumer protection when distance sellinf in 14 days from accepting the goods. In the case, if within one order the goods were delivered separately, the due time for retraction starts from accepting the goods which was delivered as the last one.

 In accordance with  § 7 Section 6 of the Law. no 102/2014 Collection of the Law. the customer cannot retract from the contract which has content:

  • Sale of the goods which is liable to fast decrease of quality or decay
  • Sale of the goods closed in protection cover which cannot be returned because of health protection or hygienic reasons and which protection cover was damaged

The right to retract from the contract, the consumer is obliged to state in written form in or e-mail, while the form available on our internet page might be used. It may be filled in in computer and printed afterwards. The due date for retraction from the contract is considered maintained if the announcement about the contract retraction was sent latest on the last day of due date.

The consumer is obliged to send the goods back to the address OrganicMania s.r.o, Karpatské námestie 10, 831 06 Bratislava, Slovakia  latest  30 days from the contract retracion. It is advised to send the parcel as the registered mail. We do not accept the goods sen tas a cash on delivery. The consumer encloses the copy of tax invoice into the package which was delivered to him together with the goods and a copy of delivering. The due date for returning the goods is considered maintained if the goods was handed in for transport latest on the day of the due date. The expenses related to the returning of the goods are paid by consumer.

The seller obliges to return the cost of acquisition latest to the 30 days to the account which was stated by the consumer in the form, from the date of acceptance by the seller. When retracting from the contract, the costs of goods delivery will be refunded in the amount from the cheapest common method of delivery which the seller offers. In the case of unauthorized retraction from the contract, the goods will be returned to the expenses of the consumer.

7. Responsibility for faults, guarantee and claims

The seller provides the guarantee for the goods for 24 months. The guarantee is liable from the accepting of the things by buyer. The buyer is aware that he is obliged to have a look at the goods immediately after its acceptance. In the case the goods does not reflect the cost of acquisition, the buyer is obliged to inform the seller in the case if..

  • It is a not removable fault, the buyer has the right to have the fault removed for free, on time and correctly without delay, respectively the right for the Exchange of the goods. The buyer is aware that seller is authorized to Exchange the goods in the case of removing the fault for the goods without a fault if it does not cause serious problems to the 
  • It is a no removable fault which is an obstacle for the real use of the goods; the buyer has a right to have the goods exchanged or the right to withdraw from the
  • it is a no removable fault which is not an obstacle to use the goods correctly, the buyer has  right to obtain adequate discount from the
  • it is a removable fault but the buyer cannot  use the goods   because  of repetitive fault after the correction or higher number of faults and the buyer cannot use the goods correctly, he has a right to retract from the contract.

The buyer is aware that the seller is not responsible for the faults of the goods which were caused in causal relation with negotiation or the buyer´s forgetting.

The buyer is obliged to demonstrate the closing of the contract  with the proof of purchase within redelivery when claiming. The seller obliges to deal with the authorized and admitted claim at most in 30 calendar days from admitting the claim if the seller and buyer do not agree in a different way.

8. Payment conditions

In the internet shop MenGear.eu, the buyer may pay the cost of acquisition in the following way:


Bank card payment - payment by credit or debet card VISA, VISA Electron, MasterCard a Maestro. He may pay this way without regard which bank emitted this card. It works like internet banking but instead of the account number, you put data about your payment card. Putting this information is done on the secured page of the payment system of Tatra Bank, the seller has no access to data from payment cards from payment.


In the case of not paying all the amout of the order in five working days from creating the order by the buyer, this order will be cancelled.

 9.Delivery conditions

Due date starts on the day of accepting binding order which contains all necessary data for its processing. The order is accepted and sent in the time of 5 working days for the warehouse goods and from 6 to 10 working days for external warehouse. In the case, if the ordered goods is not situated on the warehouse, the seller obliges to let buyer know and agree with him on the next procedure. Internet shop MenGear.eu delivers its products

  • Courier - the time of delivery is maximally two working days from sending the parcel. If the buyer does not accept the order in one month, the products will be ecologically cancelled and finances will be held on behalf of supplier. 

10. Delivery expenses

In accordance with the article 10. of business conditions, the seller adds following prices for delivery:




 Delivery service fee


Austria, Czech Republik,

Hungary, Slovakia

Other EU countries


(purchase up to 100 €)

5,99 € 13,99 €


(purchases over € 100)

0 € 0 €


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